TrustMark, the UK’s only Government-Endorsed Quality Scheme for home improvements, has strengthened its commitment to consumer protection with the appointment of Raj Kakar-Clayton, former Managing Director at Which?, as an independent Non-Executive Director.

 With over 25 years of leadership experience, coupled with a robust background in business and finance, Raj is a strong addition to the Board. His wide-ranging experience in consumer protection, quality assurance and delivering fair outcomes for homeowners across the home improvement and retrofit sectors, adds valuable expertise to the business.

 Raj is also an Associate Non-Executive Director at Gloucestershire Hospitals NHS Foundation Trust and serves as guardian for wellbeing at the Trust. He previously spent a decade as Managing Director of Which? Endorsements and held a number of trustee and board roles in charities and purpose-led organisations. He is committed to using his board experience to provide constructive challenge and purpose-led oversight, helping organisations like TrustMark deliver better outcomes for consumers and stakeholders.

 Raj Kakar-Clayton said:

“I’m delighted to be appointed to the TrustMark Board and to contribute to a such a purpose-led organisation which is making a real impact.  Driving up standards and strengthening consumer protection across the Repair, Maintenance, and Improvement (RMI) sector is vital to building greater trust with consumers. I’m really excited to be joining an incredible Board and executive team who are deeply committed to quality, assurance, and a fair marketplace for both homeowners and reputable trades,  and I look forward to supporting that mission through strong governance and strategic leadership.”

 Chris Pond, Chair of TrustMark, said:

“Raj brings a wealth of experience in consumer protection that will further strengthen the Board’s ability to champion the interests of homeowners. His insight and strategic perspective will help ensure TrustMark continues to drive high standards across the RMI sector, supporting a market where consumers are protected and reputable trades can thrive. On behalf of the Board, I’m delighted to welcome Raj to TrustMark and look forward to working together to further strengthen trust, quality and consumer confidence across the sector.”

 Raj joins fellow board members Chris Pond, Brian Gregory, Emma Harvey-Smith, Liz Barclay, Louise Baxter, Richard Saggers and Simon Ayers, MBE, also CEO of TrustMark.

 For further information about TrustMark, visit www.trustmark.org.uk