Stonewater has partnered with property operations specialist Plentific to help deliver a faster, more transparent damp and mould repairs service for customers.
The leading housing provider has implemented multi-award-winning Plentific’s platform across its damp and mould team, creating a connected and efficient way of managing repairs, compliance and operational performance.
The agentic platform acts as a central hub connecting housing teams, customers, contractors and property data in one place, replacing a range of manual processes with more efficient automated workflows.
It means frontline teams gain greater visibility of jobs, enabling them to identify issues earlier, make faster decisions and keep customers better informed throughout the repairs process. The platform was fully implemented and live within six weeks, with 182 colleagues trained to use the system, helping repairs flow faster via more automated workflows, achieving more visible and certain compliance.
Hannah Saltonstall, Strategic Partnership Manager at Stonewater, said:
“Our customers rightly expect damp and mould issues to be resolved quickly and efficiently.
“By partnering with Plentific, our colleagues will be able to access improved tools and information they need to deliver a better experience for customers.
“It will make it easier to coordinate repairs, reduce delays and improve communications with customers – a vital focus in delivering better services across Stonewater.
“We’ve worked closely together with Plentific to ensure the platform supports the needs of ourteams and customers, helping us continue to deliver high-quality services across the country”.
The implementation forms part of Stonewater’s wider commitment to modernising services and ensuring its teams have the tools they need to respond efficiently to customer needs and evolving regulatory requirements.
Henrik von Bahr, Vice President of Strategic Accounts at Plentific, added:
“Housing providers are under increasing regulatory pressure to deliver faster services, maintain compliance and improve customer satisfaction.
“By providing Stonewater with a connected, real-time view of its property operations, we’re helping colleagues spend less time navigating systems and more time supporting customers.
“Our connected platform is bringing Stonewater’s property ecosystem together at pace, with agentic capabilities handling the routine work so teams can focus on what matters.
“We’re excited to support Stonewater as it continues to transform its property services.”