Clarion strongly criticised for its complaint handling failings

The Housing Ombudsman plans to conduct an investigation of property maintenance  services at the country’s largest social housing landlord after issuing two severe maladministration findings within a few weeks of each other. After the second critical judgement was published Richard... View Article

Complaints against property agents provides mixed feedback

The annual report on complaints made against property agents showed a slight increase in overall numbers, but a reduction in the complaints made against individual agents. The Property Redress Scheme (PRS) is operated by the Hamilton Fraser Group, owners of mydeposits, Landlord Action, Total... View Article

Effective passive fire protection

Playing a fundamental role in the long-term safety of their properties and their occupiers, building managers have a clear responsibility to ensure effective passive fire protection methods are in place, as Graham Laws of Siderise Insulation explains. Just over a... View Article

Connected housing

James Gray of Videx Security explores the role that the internet of things (IoT) plays in social housing access control and door entry. The Internet of Things (IoT) has moved on from a new phenomenon to an everyday technology with... View Article

Bridging the funding gap for social housing retrofits

The social housing sector is faced with a retrofit funding deficit of over £90bn, and so far, government grants and private sector investments are falling short. Tim Meanock of Tallarna explains how an ecosystem approach overcomes this challenge to deliver... View Article

Achieving 
quantity and quality

Patrick Mooney, housing consultant and news editor of Housing, Management & Maintenance magazine, asks: has good design been squeezed out by our efforts to increase housing supply? “Too many housing estates are designed for nowhere in particular. They can be... View Article

Delivering emissions reductions

Marc Nickels of Kingspan Technical Insulation discusses how one substantial source of embodied emissions – building services haulage and deliveries – can be reduced on residential developments. The UK Green Building Council anticipates that by 2035, embodied carbon emissions may... View Article

All That You Need To Know About Distribution Boards

A distribution board is a crucial part of an electricity distribution system. Also known as a panel board, electrical board, or DB board, the distribution board is a constituent of an electricity supply system that divides electrical power feed into... View Article

5 Reasons To Hire An Architect For Your Residential Project

Planning to build your most anticipated residential project is a dream come true. However, you know that this entails the most complicated tasks and processes and requires hefty investments. The entire building journey will include many decisions, so it’s crucial... View Article

Installing floorcoverings over calcium sulphate screeds

Calcium sulphate screeds have become an increasingly common choice of subfloor, especially where underfloor heating is incorporated within the subfloor. This is because of the speed with which they can be applied over large areas and other advantages over concrete... View Article